Additional terms and policies may apply to your use of certain areas of the Site and related services. By using the Site or those services, you also agree to abide by these additional terms and policies. Additional terms apply to our other services. The terms that apply to Xfinity television, Internet, or voice services are available at www.xfinity.com/Corporate/Customers/Policies/SubscriberAgreement and www.xfinity.com/policies. The terms that apply to Xfinity Web Services, including my.xfinity.com, tv.xfinity.com, internet.xfinity.com, xfinityhomesecurity.com, and Xfinity mobile apps are available at my.xfinity.com/terms. The terms that apply to Xfinity Mobile services are available at www.xfinity.com/mobile/policies/customer-agreement.

To understand how we collect and use information through the Sites, please read our privacy policy, available at http://www.xfinity.com/Corporate/Customers/Policies/CustomerPrivacy.

You may access content, information, data, text, video, audio, multimedia, or photographs and other images on the Site (the "Content"). This Content may be owned by us, other third parties, or other users of this Site. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable, and non-assignable license to view the Content and use this Site for personal, non-commercial purposes. Except for this limited license, we and our licensors reserve all other rights and licenses.

This Site is for informational purposes only. We make no representations with respect to Content. We may not update this Site regularly, so some information may not be current. We may post follow-ups on Content, such as blog posts and news stories, and provide access to Content in an archive, but we may not update the original Content to reflect new developments. You are responsible for confirming any facts before you rely on Content found on this Site.

We do not seek out content, materials, information, feedback, suggestions, ideas, or other submissions submitted or posted by you on or to the Site (“User Content”). If you submit User Content, we do not promise to keep your User Content confidential or use it. We also will not compensate you if we do use it. Terms that apply to feedback, suggestions, and submissions are available at my.xfinity.com/terms/feedback.

We (or our licensors) own all legal right, title, and interest in and to the Site. This includes any intellectual property rights in the Site (whether or not those rights are registered, and wherever in the world those rights may exist). Trademarks used or displayed on the Site are owned by us, or by third parties other than us that offer or provide products and services on or through the Site. Our trademarks include, but are not limited to Comcast, the Comcast design logo, the “X” design logo, Xfinity, the Xfinity design logo, the Xfinity Mobile logo, and the Xfinity Mobile “o” mark.

We do not grant you any right to use any of our trade names, trademarks, service marks, logos, domain names, or other distinctive brand features. If we give you an explicit right to use any of these brand features in a separate written agreement, your use of these features must comply with that agreement, any applicable provisions of these Terms, and our brand guidelines as updated from time to time. You are not permitted to use any trade names, trademarks, service marks, logos, domain names, or other distinctive brand features of any company or organization on this Site in a way that may cause confusion about the owner or authorized user of such identifying marks.

Users of the Site and copyright owners should refer to the Comcast Digital Millennium Copyright Act (“DMCA”) Policy at https://www.xfinity.com/dmca to learn more about how Comcast handles notifications of alleged copyright infringement and its repeat infringer policy.

You may order certain products and services through the Site. All such orders are subject to availability and any terms and conditions in effect when you place your order. Products and services and their contents, availability, and pricing are subject to change at any time with or without notice. You are responsible for reading the terms and disclaimers accompanying any products or services.

The Site may include links to third-party websites that we do not control, own, or operate. These Terms do not apply to third-party sites, and we are not responsible for their availability, content, products, or offerings. A link to a third-party website does not mean that we endorse that site or any product, service, or material offered on that site.

You may link to this Site, but your link may not state or imply any affiliation, connection, sponsorship, or our approval of you, your enterprise, or your sites. We do not permit framing or inline linking to our Site or any part of it.

We reserve the right to terminate your use of the Site at any time, including if you fail to comply with these Terms, or any other terms, agreements, or policies that apply to this Site. We also reserve the right to change, suspend, or discontinue this Site at any time for any reason. All representations, warranties, indemnifications, and limitations of liability contained in these Terms will survive termination of these Terms. Any other obligations hereunder will also survive if they relate to the period before termination or if, by their terms, they would be expected to survive termination.

TO THE EXTENT PERMITTED BY LAW, THE SITE IS PROVIDED TO YOU "AS IS," "WITH ALL FAULTS," "AS AVAILABLE," AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE AND OUR SERVICE PROVIDERS, AFFILIATES, SUBSIDIARIES, SUPPLIERS, AGENTS, CONTRACTORS, DISTRIBUTORS, LICENSORS, AND BUSINESS PARTNERS (AND EACH OF THEIR AND OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AND REPRESENTATIVES) (COLLECTIVELY, THE “RELEASED ENTITIES”) CANNOT AND DO NOT MAKE ANY REPRESENTATION OR WARRANTY AS TO THE ACCURACY, COMPLETENESS, USEFULNESS, TIMELINESS, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF THE SITE, INCLUDING ANY CONTENT OR USER CONTENT AVAILABLE THROUGH THE SITE. ALL REPRESENTATIONS AND WARRANTIES ARE HEREBY DISCLAIMED AND EXCLUDED UNLESS OTHERWISE PROHIBITED OR RESTRICTED BY APPLICABLE LAW.

BECAUSE OF THE NUMBER OF POSSIBLE SOURCES OF INFORMATION AND CONTENT AVAILABLE THROUGH THIS SITE, AND THE UNCERTAINTIES OF ELECTRONIC DISTRIBUTION, THERE MAY BE INTERRUPTIONS, DELAYS, OMISSIONS, INACCURACIES, OR OTHER PROBLEMS WITH THIS CONTENT OR USER CONTENT. YOU RELY ON THIS SITE (OR ANY CONTENT OR USER CONTENT MADE AVAILABLE THROUGH IT) AT YOUR OWN RISK. WE AND THE RELEASED ENTITIES CANNOT AND DO NOT WARRANT THAT THE SITE WILL OPERATE WITHOUT DELAY, OR CONTINUOUSLY BE AVAILABLE, OR BE FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS. WE AND THE RELEASED ENTITIES CANNOT AND DO NOT WARRANT THAT THE SITE WILL MEET YOUR REQUIREMENTS.

The limitations of liability in this section apply to Comcast and its parents, subsidiaries, affiliates, predecessors, successors, and assigns; each of their respective officers, directors, employees, and agents (also “we,” “us,” and “our”); and any of the Released Entities.

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, IN NO EVENT WILL WE OR THE RELEASED ENTITIES BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DAMAGES ARISING OR RESULTING FROM ANY INTERRUPTION IN OR DISRUPTION TO THE SITE.

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, IN NO EVENT WILL WE OR THE RELEASED ENTITIES BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, TREBLE, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL LOSSES OR DAMAGES (INCLUDING BUT NOT LIMITED TO LOST DATA, LOST PROFITS, LOSS OF EARNINGS, OR LOST BUSINESS OPPORTUNITIES) (“DAMAGES”), REGARDLESS OF THE LEGAL THEORY, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE, AND REGARDLESS OF WHETHER WE OR ANY OF THE RELEASED ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS EXCEED THE GREATER OF: (A) $2,500; OR (B) THREE (3) TIMES THE AGGREGATE AMOUNTS PAID OR PAYABLE BY YOU TO US PURSUANT TO THESE TERMS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT THAT GAVE RISE TO THE CLAIM. NOTWITHSTANDING THE FOREGOING, THE LIMITATIONS OF LIABILITY IN THIS PARAGRAPH WILL NOT APPLY TO INJURIES: (X) TO THE BODY OR PERSON; OR (Y) CAUSED BY OUR WILLFUL, MALICIOUS, RECKLESS, OR GROSSLY NEGLIGENT ACTS OR OMISSIONS.

BECAUSE THE LAW REGARDING LIMITATIONS OF LIABILITY VARIES BY STATE, THESE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU. NOTICE TO NEW JERSEY CONSUMERS: THESE LIMITATIONS OF LIABILITY APPLY IN NEW JERSEY.

YOU WAIVE THE RIGHT TO ASSERT A CLAIM AGAINST US MORE THAN TWELVE (12) MONTHS AFTER THE FIRST EVENT OR FACT THAT GIVES RISE TO THE CLAIM.

If you are a user of or subscriber to Xfinity TV, Xfinity Voice, and/or Xfinity Internet, please refer to the Binding Arbitration section of the Xfinity Agreement for Residential Services, which applies to any Dispute (as defined in that agreement) between you and Comcast for those services. The Xfinity Agreement for Residential Services is available here: https://www.xfinity.com/Corporate/Customers/Policies/SubscriberAgreement.

If you are not a subscriber to those services, any Dispute (as defined below in these Terms) involving you and Comcast shall be resolved through individual arbitration. In arbitration, there is no judge or jury, and there is less discovery and appellate review than in court. This Section 13 (the “Arbitration Provision”) shall be broadly interpreted.

Definitions. The term "Dispute" means any and all claims or controversies related to this Site, these Terms, and our relationship with you, including but not limited to any and all: (1) claims for relief and theories of liability, whether based in contract, tort, fraud, negligence, statute, regulation, ordinance, or otherwise; (2) claims or controversies that arose before these Terms or any prior agreement; (3) claims or controversies that arise after the expiration or termination of these Terms; and (4) claims or controversies that are the subject of purported class, collective, or representative action litigation. As used in this Arbitration Provision, "Comcast" means Comcast Cable Communications, LLC and any of its parents, subsidiaries, and other affiliates, each of their respective predecessors, successors, and assigns, and each of their respective officers, directors, employees and agents; and “you” means you and any users or beneficiaries of your access to this Site.

Exclusions. NOTWITHSTANDING THE FOREGOING, DISPUTES RELATING TO THE SCOPE, VALIDITY, OR ENFORCEABILITY OF THIS ARBITRATION PROVISION WILL NOT BE SUBJECT TO ARBITRATION. 

Right to Sue in Small Claims Court. Notwithstanding anything in this Arbitration Provision to the contrary, either you or we may elect to have a Dispute heard in a small claims court if the claim(s) underlying the Dispute is not aggregated with the claim(s) of any other person and if the amount in controversy is properly within the jurisdiction of the small claims court.

Right to Opt Out. IF YOU DO NOT WISH TO ARBITRATE DISPUTES, YOU MAY DECLINE TO HAVE YOUR DISPUTES WITH COMCAST ARBITRATED BY NOTIFYING COMCAST IN WRITING WITHIN 30 DAYS OF YOUR FIRST ACCESS TO OR USE OF THIS SITE, (i) BY VISITING WWW.XFINITY.COM/WEBARBOPTOUT, OR (ii) IN WRITING BY MAIL TO: COMCAST, 1701 JOHN F. KENNEDY BLVD., PHILADELPHIA, PA 19103-2838, ATTN: LEGAL DEPARTMENT/ARBITRATION. ANY SUCH WRITTEN NOTIFICATION TO COMCAST MUST INCLUDE YOUR NAME, ADDRESS, AND ACCOUNT NUMBER (IF YOU ARE A COMCAST SUBSCRIBER) OR TELEPHONE NUMBER (IF YOU ARE NOT A COMCAST SUBSCRIBER), AND A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH COMCAST THROUGH ARBITRATION. YOUR DECISION TO OPT OUT OF THIS ARBITRATION PROVISION WILL HAVE NO ADVERSE EFFECT ON YOUR RELATIONSHIP WITH COMCAST OR YOUR USE OF THIS SITE OR SERVICES PROVIDED BY COMCAST. ANY OPT-OUTS SUBMITTED AFTER THIS 30-DAY PERIOD WILL NOT BE EFFECTIVE AND ALL DISPUTES WITH US WILL BE ARBITRATED. IF YOU HAVE PREVIOUSLY OPTED OUT OF ARBITRATION WITH COMCAST, YOU DO NOT NEED TO DO SO AGAIN.

Initiation of Arbitration Proceeding/Selection of Arbitrator. Either you or we may initiate an arbitration proceeding by opening a case with the American Arbitration Association (“AAA”) by visiting its website (www.adr.org) or calling its toll free number (1-800-778-7879). You may deliver any required or desired notice to Comcast by mail to: Comcast, 1701 John F. Kennedy Boulevard, Philadelphia, PA 19103-2838 – ATTN: LEGAL DEPARTMENT/ARBITRATION.

Arbitration Procedures. Any arbitration under this Arbitration Provision shall be governed by the Federal Arbitration Act. Arbitrations shall be administered by the AAA pursuant to the most recent version of its Consumer Arbitration Rules (the “AAA Rules”) as modified by the version of this Arbitration Provision that is in effect when you notify Comcast about your Dispute. You can obtain the AAA Rules from the AAA by visiting its website (www.adr.org) or calling its toll-free number (1-800-778-7879). If there is a conflict between this Arbitration Provision and the rest of these Terms, this Arbitration Provision shall govern. If there is a conflict between this Arbitration Provision and the AAA Rules, this Arbitration Provision shall govern. If the AAA will not administer a proceeding under this Arbitration Provision as written, you and we shall agree on a substitute arbitration organization. If you and we cannot agree, you and we shall mutually petition a court of appropriate jurisdiction to appoint an arbitration organization that will administer a proceeding under this Arbitration Provision as written, applying the AAA Rules. A single arbitrator will resolve the Dispute. Unless you and we agree otherwise, any arbitration hearing will take place at a location convenient to you in the area where you reside when you notify us of your Dispute. The arbitrator will honor claims of privilege recognized by law and will take reasonable steps to protect customer account information and other confidential or proprietary information. The arbitrator shall issue a reasoned written decision that explains the arbitrator’s essential findings and conclusions. The arbitrator’s award may be entered in any court having jurisdiction over the parties only if necessary for purposes of enforcing the arbitrator’s award. An arbitrator’s award that has been fully satisfied shall not be entered in any court.

Waiver of Class, Collective, and Representative Actions/Relief. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED (I) ON A CLASS ACTION, COLLECTIVE ACTION, OR OTHER JOINT OR CONSOLIDATED BASIS, OR (II) ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL), OTHER SUBSCRIBERS, OR OTHER PERSONS. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT INDIVIDUAL PARTY’S CLAIM AND THE ARBITRATOR MAY NOT AWARD RELIEF FOR OR AGAINST OR ON BEHALF OF ANYONE WHO IS NOT A PARTY. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS, COLLECTIVE, OTHER JOINT OR CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THIS WAIVER OF CLASS, COLLECTIVE, OTHER JOINT OR CONSOLIDATED, OR REPRESENTATIVE ACTIONS AND RELIEF IS AN ESSENTIAL PART OF THIS ARBITRATION PROVISION AND CANNOT BE SEVERED FROM IT. THE REMAINING PORTIONS OF THIS ARBITRATION PROVISION ARE NOT ESSENTIAL PARTS OF THIS ARBITRATION PROVISION AND CAN BE SEVERED FROM IT BY A COURT OF COMPETENT JURISDICTION.

Arbitral Fees and Costs. If your claim seeks more than $75,000 in the aggregate, the payment of the AAA’s fees and costs will be governed by the AAA Rules. If your claims seek less than $75,000 in the aggregate, the payment of the AAA’s fees and costs will be Comcast’s responsibility. However, if the arbitrator finds that your Dispute was frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), the payment of the AAA’s fees and costs shall be governed by the AAA Rules and you shall reimburse Comcast for all fees and costs that were your obligation to pay under the AAA Rules. You may hire an attorney to represent you in arbitration. You are responsible for your attorneys’ fees and additional costs. You may only recover your attorneys’ fees and costs in the arbitration if the arbitration is decided in your favor and to the extent that you could have recovered those fees in court in accordance with the law or statute(s) that apply to the case. Notwithstanding anything in this Arbitration Provision to the contrary, Comcast will pay all fees and costs that it is required by law to pay.

Survival. This Arbitration Provision will survive the termination or expiration of these Terms.

WHETHER IN COURT OR IN ARBITRATION, YOU AND WE AGREE TO WAIVE THE RIGHT TO A TRIAL BY JURY.

You agree to indemnify, defend, and hold us and the Released Entities harmless from and against all claims, losses, expenses, damages, and costs (including reasonable attorneys’ fees and costs) resulting from any actual or alleged breach of these Terms. We reserve the right, at our election, to assume the exclusive defense and control of any matter subject to indemnification by you, including, but not limited to, selection of outside counsel. You agree to cooperate with us in connection with our defense.

To access certain services on the Site, you may be required to register. As part of any such registration process, you may be required to select a user name and a password. The information you supply during that registration process must be accurate and complete. You must preserve the confidentiality of your password. You must notify us of any known or suspected unauthorized use of your account. Do not register or attempt to access a service or the Site under another person’s name. We reserve the right to reject or terminate any user name that is offensive in our sole discretion.

These Terms constitute the entire legal agreement between you and us for your use of this Site, and completely replace any prior agreements in relation to the Site.

Upon termination of these Terms for any reason, we (and our suppliers) reserve the right to delete all of your data, files, electronic messages, and other information that is stored on our (or our suppliers') servers or systems. We are not responsible for the loss of any such data.

We may decide not to enforce our rights or exercise a remedy under these Terms in a specific instance. This will not be a waiver of our rights or remedies.

Our agreement to these Terms is not for the benefit of any third party, except our parent companies, affiliates, subsidiaries, agents, predecessors, and successors in interest. Each member of the Comcast Corporation group of companies may directly enforce and rely upon any provision of these Terms.

The Terms, and your relationship with us under these Terms, will be governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws provisions. By using this Site, you consent to the exclusive jurisdiction and venue of the state and federal courts in Philadelphia, Pennsylvania, in all disputes arising out of or relating to these Terms or this Site that are not Disputes subject to the Arbitration Provision above.

We may change these Terms from time to time. We also have the right to rearrange, change, or delete the Site, any Content, and any features and functionality (in whole or in part) at any time without notice. If we do provide notice of changes, we may use any reasonable means of communication, including by email, regular mail, or postings on this Site. By continuing to use the Site after we post any changes, you accept and agree to these Terms as modified.